Lenscrafters new return policy
I am sure most of you have seen the new Lenscrafter's ads telling people they can return their glasses if they don't like them.
What do you think of this? I wonder how many people are actually returning their glasses?
I have had 2 patients in the past month want to return their glasses! This has almost never happened before. Both were long term patients and they just didn't like them! One was a woman that went from a drill mount to a full darker thin metal frame. She looked great(and younger) in her new glassses but came in the NEXT day and wanted to return them. She didn't even want to give herself a chance to get used to them. Both of these patients had expensive progressives with AR, also.
We changed them, but not happily. We did it to make long term patients happy. Anyone else having this happen? I can't help but wonder if it is related to the new Lenscrafter's ad.
The idea didn't come from Lenscrafters...............
Quote:
Originally Posted by Personalizedoptics
Combine LC,Pearle Vision,Eyemed,Cole Vision,and the Luxottica frames that everyone carries into one entity called Luxottica Group, and then you will see who the biggest big-daddy monopoly in the optical industry really is. If you are comparing LC to anyone just keep in mind how big Luxottica is because every part of Luxottica must be included when talking about any part of the organization. The idea of promoting the "new" policy didn't come frome LC...it came from Luxottica....Damn those Delvechios'
Dear Personalized.....
The first time I saw anything like that policy was when I was a youngster and went Freeport ME.It was in a store with which you may be familiar. Its called L.L. Bean, after its founder Leon Bean.They guarantee your satisfaction with whatever they sell you for as long as they are in busines. You may return any product at any time for any reason you are unhappy with the product. I know a man who returned a pair of rain pants which leaked.The pants were over 15 years old and LLBean replaced them with a note saying they were sorry the pants didn't meet expectations. They replaced them with a similar pair saying they hadn't had the originals in stock for over 12 years but they hoped the replacements would suffice. Any business person who is not willing to do whatever it takes to make the customer happy is loosing out on a lucrative market. I can only remind you that statistically, the company knows what %age of sales will be returned. In the case of LLBean, repeat customers are the foundation of their business.It is not a good idea to curse the people from whom you can learn a great deal.
It would be in better taste to edit your post to remove that uncharacteristic sentence.If you choose to remove it, I will come back and remove this paragraph from this thread.
Don't go feeling you will be missed.
Quote:
Originally Posted by Personalizedoptics
You sure are full of yourself......and who are you to suggest that I should edit my post, you must work for LC.......
Who am I??? I'm the guy that just took away your posting privilidges.
Bye bye drillmaster! Don't bother coming back!
harry jilson