Davis Vision

So we just signed up for Davis vision insurance at my office. Is it me or does the work they fabricate come out like garbage?

I would like some feedback from other Davis providers, we have done about 2 dozen jobs already, sent to the Davis lab and when we get the jobs back they look like crap! Bevels not placed correctly, changing the shapes of plastic frames by stuffing oversized lenses in them, PD's off, PAL's not inserted straight, etc...

We have sent back about 40% of the work to get redone, and the ones we passed will reflect on MY office, not Davis. Its hard explaining to patients that we are not responsible, that Davis is the culprit.

Anyway, is this the same for other providers? or is it just the particular Davis lab in my area?

By far the worst quality and service.
Now, starting this year, we only sell our frames and order uncuts from Davis.
At first they threw a fit, but we had a meeting with a lab manager Debbie, and told her the scoop. Now we get uncuts faster and they're edged here and in our frames. So we also get their reimbursement for frame allowances.

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Originally Posted by PhillyEyes

So we just signed up for Davis vision insurance at my office. Is it me or does the work they fabricate come out like garbage?

I would like some feedback from other Davis providers, we have done about 2 dozen jobs already, sent to the Davis lab and when we get the jobs back they look like crap! Bevels not placed correctly, changing the shapes of plastic frames by stuffing oversized lenses in them, PD's off, PAL's not inserted straight, etc...

We have sent back about 40% of the work to get redone, and the ones we passed will reflect on MY office, not Davis. Its hard explaining to patients that we are not responsible, that Davis is the culprit.

Anyway, is this the same for other providers? or is it just the particular Davis lab in my area?

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When a practice signs a deal to increase their volume with a selfish organization who's only care is their bottom line through cut rate tactics at your reputation's expense, do you seriously think an increase in quality and service would result??

The place I used to work took Davis. We had so much trouble with one of the labs that we demanded to be allowed to use a different lab. I don't remember which one we started to use, but they were better. The people at Davis know which are the best of their labs.

We still got some bad work but most of it was okay.

The answer to this is to refuse to take davis vision insurance !!

rd, as much as I would love to stop taking Davis, it's not my decision to make. What I do is tell every Davis patient that we allow 6-8 weeks for their glasses and send back everything that is wrong. I will not settle for close enough from them. I make them redo the jobs until they are right.

If everyone did this, Davis would either have to reduce reimbursements and lose offices or improve the quality it sends out of its labs. Either way is a benefit.

I always sent them back as well. The private practice I used to work for has now given Davis the boot. The corporate practice I now work for gets to use their own lab and is not required to have the "tower" of frames. I guess if you are big enough they allow this.

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Originally Posted by bob_f_aboc

rd, as much as I would love to stop taking Davis, it's not my decision to make. What I do is tell every Davis patient that we allow 6-8 weeks for their glasses and send back everything that is wrong. I will not settle for close enough from them. I make them redo the jobs until they are right.

If everyone did this, Davis would either have to reduce reimbursements and lose offices or improve the quality it sends out of its labs. Either way is a benefit.

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You are right bob, if every ECP sent back half of the jobs they recieved from Davis that were unpassable (at least 50%) they would have to make some serious changes, the loss of profit from constantly re-doing jobs would make them see this. Also I have the same problem as you, the Owner of this practice wants to keep Davis, although he is never here and I am the one seeing all the problems, It still adds some money to his bottom line, we cannot get off.

Out of curiousity, do you keep a log of the individual jobs that have to be sent back, the reason and the time it took to get a passable job? Sometimes seeing it in writing is more powerful than just hearing it.

I do not keep a log other than notes on the patients record. The time it takes to get jobs back is outrageous also, sometimes a month to get back! That's a good idea I should keep a seperate book of all jobs being redone and periodically go thru it to see what the redo rate really is. Honetly I am going to try and just get off the panel all togheter, it'll take some convincing to the owner but I really do not need the headaches that Davis creates

That log book could go a long way in convincing the owner that the practice reputation just isn't worth it.

We currently see just enough routine medical visits from patients on Davis to continue taking it. Otherwise, Davis is as terrible as Spectera. We no longer take Spectera and will re-evaluate Davis at the end of the year.

There is very little profit in Davis on the optical side. When you consider the staff time spent on redos and patient hand holding, it's probably a wash.

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Originally Posted by rdcoach5

The answer to this is to refuse to take davis vision insurance !!

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1+ I am always surprised at the folks who take these crappy VCPs and then complain about them!

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Originally Posted by David_Garza

1+ I am always surprised at the folks who take these crappy VCPs and then complain about them!

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+2

And they say opticians don't have enough education, and these are the OD'S and MD's.:redface:

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Originally Posted by CuriousCat:402349

Out of curiousity, do you keep a log of the individual jobs that have to be sent back, the reason and the time it took to get a passable job? Sometimes seeing it in writing is more powerful than just hearing it.

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We keep detailed records, all our labs, and it does help.
But what worked the best in getting them to allow us to do our own work- giving each patient the scoop and proper expectations, followed by providing the "private" phone numbers needed to raise hell themselves. Like direct laboratory numbers and management numbers, the clients I think enjoyed it and saw our situation.
Finally Davis came to us and our new arrangement is much better.

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Originally Posted by David_Garza

1+ I am always surprised at the folks who take these crappy VCPs and then complain about them!

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Me too, but it's called survival. Gotta do whatcha gotta do :( Managed VCP's are optical crack :(

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Originally Posted by RIMLESS

Me too, but it's called survival. Gotta do whatcha gotta do :( Managed VCP's are optical crack :(

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So what your saying is you survie on Crack?????

Nope, you exist, but for some it's hard to quit the small $$ they get. Shoot I had to drop spectera because at the end of the month I would be owing them $$$
Obviously every practice differs, but the fact is cash patients are a dieing or at best a dwindling breed.

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Originally Posted by anthonyf1509

By far the worst quality and service.
Now, starting this year, we only sell our frames and order uncuts from Davis.
At first they threw a fit, but we had a meeting with a lab manager Debbie, and told her the scoop. Now we get uncuts faster and they're edged here and in our frames. So we also get their reimbursement for frame allowances.

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+1. The only way to get passable work from them is to edge it yourself.

love the saying...have used it for years! Agreed...Davis Vision SUCKS!! I to have no say over this but I also tell pt that it will take longer than our regular lab and that its their insurance company's lab and thats what we have to use so they get there benefits. Waiting on a job right now from Davis...going on about 45 days!!! They are horrible!!!

Now they discontinued most of the AR coatings leaving 2 choices in each category.

I have a job, FT28 CR-39 with UV and scratch coat, that was ordered beginning of October. Just received it in for the 3rd time today. They aren't putting UV on the lenses. First time, I checked it and they measured 27 & 29% UV transmission. I returned the job with a note asking them to apply the UV treatment. Received it about a week later with a new invoice that said, "CK LENS-NO UV ON LNS". I measured the UV transmission and they were at 27 & 29% still. Returned the job once again with a copy of both invoices and a note to please apply the UV to the lenses. Received it again today with another invoice again telling me that there is no UV on the lenses.

Today I returned the job with a 2 page letter, that basically told them to call me when they receive the job and I will walk them through the process of dipping the lens in the UV solution for 5 minutes and walking over to the UV meter to verify. Also told them that if it comes in wrong again, I will give the lab phone number to the patient to follow up on the progress.

Thank God we only have about 1 Davis job per month (only on the Federal Employee Plan)!!!!

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Originally Posted by bob_f_aboc

Thank God we only have about 1 Davis job per month (only on the Federal Employee Plan)!!!!

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You are lucky!

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Originally Posted by LENNY

You are lucky!

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I am reminded of that every time I get a Davis Patient.

If jobs are that bad, have the patients go to their HR department at work to complain and call Davis corporate.

The labs will more likely jump through hoops if they think they may lose contracts when the employers call to complain.

Harry

We reinstituted Davis Vision here(yes, I was kicking and screaming-hated it years ago) but...other than not making any money(or ver-r-ry little), I have not had one job reject to date and I go over each and every one of theirs with a fine tooth comb. Of course, now that I have said that.....
Also discovered recently that if I fax the form into the lab rather than diddling around for-e-v-e-r with their website, I'm getting my jobs back quicker(not that I care). On a happier note, finally got the "boss" to dump Specterrible when it comes up for renewal next month. BIG :)

specterrrible lol :giggle::giggle: They are... THE WORST!

Davis isn't far behind there....

got that right!

I could ask why anyone accepts any insurance as no one seems to be happy with them or making any money off them?
However I can't tell you how many patients I have lost, and how many come back with contact lenses and glasses to be serviced on patients that used to be ours with a story about: "My insurance company made me get them there."
Of course most insurance companies don't offer "preferred provider" status to independents even if we wanted them.

This is a problem that needs a solution, but I don't have one.
Chip

HOW ABOUT THIS BS!!!

Davis Vision customer came in yesterday, talked about a Hoya 1.7 NuLux Super Hi-Vision A/R SV lens.. Naturally he wanted the best lens, Davis will not cover, being a good guy offered a generous discount on the lens, frame will be covered through Davis. He left a small deposit and left. He just called me saying that he called up Davis Vision, complaining that they wont cover this hi-index lens and it is very expensive. The customer service rep on the phone referred him to an online website where he can send his frames in and get the same lens for a fraction of the cost. So now he trying to have me match the price of this online site that sells the lens for a profit that we cannot match. He cancelled the order and is buying online.

SO NOW THE INSURANCE COMPANY WHOM I OFFFERED TO CARRY IS SENDING MY PATIENTS TO THE INTERNET TO GET CHEAP LENSES THAT THEY DONT COVER.

CAN YOU BELIEVE THIS!!

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Originally Posted by PhillyEyes

HOW ABOUT THIS BS!!!

Davis Vision customer came in yesterday, talked about a Hoya 1.7 NuLux Super Hi-Vision A/R SV lens.. Naturally he wanted the best lens, Davis will not cover, being a good guy offered a generous discount on the lens, frame will be covered through Davis. He left a small deposit and left. He just called me saying that he called up Davis Vision, complaining that they wont cover this hi-index lens and it is very expensive. The customer service rep on the phone referred him to an online website where he can send his frames in and get the same lens for a fraction of the cost. So now he trying to have me match the price of this online site that sells the lens for a profit that we cannot match. He cancelled the order and is buying online.

SO NOW THE INSURANCE COMPANY WHOM I OFFFERED TO CARRY IS SENDING MY PATIENTS TO THE INTERNET TO GET CHEAP LENSES THAT THEY DONT COVER.

CAN YOU BELIEVE THIS!!

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Who's the sucker here?

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Originally Posted by David_Garza

Who's the sucker here?

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I believe that would be me :unsure:

Davis Vision - 1
Phillyeyes - 0

:mad:

OMG!!!!!!! Unbelievable!!!!

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Originally Posted by PhillyEyes

HOW ABOUT THIS BS!!!

Davis Vision customer came in yesterday, talked about a Hoya 1.7 NuLux Super Hi-Vision A/R SV lens.. Naturally he wanted the best lens, Davis will not cover, being a good guy offered a generous discount on the lens, frame will be covered through Davis. He left a small deposit and left. He just called me saying that he called up Davis Vision, complaining that they wont cover this hi-index lens and it is very expensive. The customer service rep on the phone referred him to an online website where he can send his frames in and get the same lens for a fraction of the cost. So now he trying to have me match the price of this online site that sells the lens for a profit that we cannot match. He cancelled the order and is buying online.

SO NOW THE INSURANCE COMPANY WHOM I OFFFERED TO CARRY IS SENDING MY PATIENTS TO THE INTERNET TO GET CHEAP LENSES THAT THEY DONT COVER.

CAN YOU BELIEVE THIS!!

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WOW. Time to reconsider the nature of that relationship.

It's funny, the customer service rep told the consumer "off the record get them on the internet"

I highly doubt this type of out-sourcing is beneficial to Davis at all. Nor excusable. The moronic rep who said "off the record" wouldnt have a freaking job if every Davis client went "to the internet" to buy lenses. As Davis would go bankrupt. (well maybe not because they nickle and dime us to death)

I'll call and complain. What will happen? Nothing. They may tell the people who answer the phone for minimum wage not to send there clients to the internet, to a Davis provider only.

I will be off the Davis panel as of the new year, if anyone asks why, this is reason number 4718. Goodbye Davis

No sense in complaining about things I can fix :wink:

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Originally Posted by Wes

WOW. Time to reconsider the nature of that relationship.

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For EVERY Davis Vision Provider!

Right on PhillyEyes. Love the last statement you made. That is so very true and I wish we all had that awesome attitude.

I don't do Davis vision here, but I unfortunatly deal with a small amount of Spectera/OptumHealth Vision, one of the large employers in the area carries it alongside a better insurance company. Fortunatly it is only a small amount, but I gripe everytime one comes in. They do at least have good options for the lenses unlike Davis. The OD here is the one that chooses the insurances we accept, and he is about ready to dump it.

Can't believe the Davis rep though! Wow! :eek:

Don't forget to charge the patient for your time when you have to trouble shoot the ******* job the online store does. :wink:

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Originally Posted by RIMLESS

Nope, you exist, but for some it's hard to quit the small $$ they get. Shoot I had to drop spectera because at the end of the month I would be owing them $$$
Obviously every practice differs, but the fact is cash patients are a dieing or at best a dwindling breed.

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that is the smartest thing I have heard anyone say...............We keep getting requests to join both Davis and Spectera...and I told my doc that I would quit before I would let us take it................