How many warranty claims are too many? Is there a better supplier?
I have been using Luxar and Luxar u AR coatings for a number of years from Optik k&r . I find the coatings scratch easily and often break down. The break down is noticeable where the patients eyebrow or cheek touch the lens. The coating does not do well when in contact with perspiration. The coating also seems to peel away from the edge of the lens after a few years. The lab has stood behind the 2 year warranty. Although it is a nuisance for the patient to return. The warranty jobs also costs me more staff time and wear and tear on my edger. Currently 25 to 30 % of my daily orders are warranty claims. Does anyone else find these percentages at their practice or are these returns excessive?
Secondly, if your returns are less, which supplier has a coating with better durability?
Thanks Mandy
This has nothing to do with quality of the coating, ..........................
Quote:
Originally Posted by
Mandy
The break down is noticeable where the patients eyebrow or cheek touch the lens. The coating does not do well when in contact with perspiration. The coating also seems to peel away from the edge of the lens after a few years. The lab has stood behind the 2 year warranty.
Secondly, if your returns are less, which supplier has a coating with better durability?
Mandy, You just said yourself were the damage comes from.............at the edge of the lens.
This has nothing to do with quality of the coating, it has to do with having no protection at the lens edges, where all the dirt, sweat, cosmetics and a lot more accumulates over a couple of years and more.
These products will eventually eat their way between the original AR coating and the bonding hardcoat at the rim, and start to create the delamination process.
There are some silicone sealers available, that would seal the open rim against the invasion of dirt particles that could be applied at the point of sale, or you could advice the customer to come by every six month to a year, to have the lenses removed from the frame and the rims properly cleaned and your problem would go away by itself.
seriously ?????????????????
Quote:
Originally Posted by
Nadeem
Actually you have one more choice. Start using glass lenses and you have a total and perfect bond of the AR coating with the lens, being of the same material.