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  1. An interesting email today...

    One of my favorite accounts called to let me know that the lab forgot to bill for a Chemistrie clip. Yup, you read that correctly. We neglected to charge and she wanted me to correct our error.

    Her honesty is probably the biggest reason her sales and her profits are up 50% over last year.
  2. Second Ptosis Surgery On Same Eyelid ......................... .......

    Having had the first ptosis operation on my right eyelid in2007. Slowly through 2012 the eyelid started again to drop about by 1 1/2 mm intomy pupil. To experience this annoyingvisual handicap is unique and tiresome.

    I went back to the ophthalmic-plastic surgeon who had fixedme up the first time and he proposed to take out some skin at the upper edge ofthe eye brow to lift the lid, so that we could re-do the eye lid once more ifit would drop again at a later date.
    During the ...
  3. Revenge of the brick and mortar?

    Again, because I am unable to start threads in the other forums, I will post this here.

    Follow this link, and as you read it, replace "Amazon" with "Luxottica". Then replace "books" with "frames"
  4. Michael Disanto was no optician in their book!

    A few years ago, I was thumbing through the East West Eye Conference (it was called East West Optometric Conference then), and I noticed that the listed speakers included MDs, ODs, CPOTs, MS, and a variety of other professionals, but no opticians.

    As I looked closer, I noticed that there were not only opticians, but some awesome opticians, one of which was the late, great, Michael Disanto. He was listed as simply "Michael Disanto". I noticed that all the other opticians ...
  5. No offense, but...

    There are few statements that set my teeth on edge more than this, "No offense, but..." What I hear is, "I'm going to offend you, but it's ok because I said "No offense, but..." first.

    If you know what you're going to say is going to offend, perhaps you should consider not saying it or re-phrasing your remarks.

    Isn't it time to rescue civility from the trash heap?
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