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Leighlee
08-27-2008, 01:34 PM
Hi I originally posted this in the general forum, and then realized this might be a more appropriate place, so here goes....

Hi
I need some feed back. Our practice recently ( Jan 2008) opened it's own lab. We bought an computerized Optek Unity Max to do our lenses. We have had problem after problem with this unit. It has been breaking down. It is still under warranty and the Optek people keep telling us that we are the only ones having problems with this device. Does anyone out there use an Optek product, specifically the Unity Max? And could I also get some recommendations for another brand that will do surfacing and lens generating? I don't know much about these but my OD asked me to check and see if anyone has any info.
Thanks
Leighlee
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OpticLabRat
08-27-2008, 01:40 PM
Hi I originally posted this in the general forum, and then realized this might be a more appropriate place, so here goes....

Hi
I need some feed back. Our practice recently ( Jan 2008) opened it's own lab. We bought an computerized Optek Unity Max to do our lenses. We have had problem after problem with this unit. It has been breaking down. It is still under warranty and the Optek people keep telling us that we are the only ones having problems with this device. Does anyone out there use an Optek product, specifically the Unity Max? And could I also get some recommendations for another brand that will do surfacing and lens generating? I don't know much about these but my OD asked me to check and see if anyone has any info.
Thanks
Leighlee
http://www.optiboard.com/forums/images/misc-az/progress.gif

Hi Leighlee,

This is honestly the first negative story I ever heard about Optek surface equipment. Some of my friends have this equipment and love it. If you are under warranty they should make it right. What kind of problems are you having?

Leo
Leighlee
08-27-2008, 01:56 PM
Hi Leighlee,

This is honestly the first negative story I ever heard about Optek surface equipment. Some of my friends have this equipment and love it. If you are under warranty they should make it right. What kind of problems are you having?

Leo


First the motor that controls the X axis malfunctioned and would refuse to move. We got that fixed and now we are having the same trouble with the Y axis.
OpticLabRat
08-27-2008, 01:58 PM
First the motor that controls the X axis malfunctioned and would refuse to move. We got that fixed and now we are having the same trouble with the Y axis.

Did they replace the motor to fix it, or did something else cause it?
This does seem unusual, they really have a great reputation.
Leighlee
08-27-2008, 02:03 PM
Did they replace the motor to fix it, or did something else cause it?
This does seem unusual, they really have a great reputation.


I am sorry I don't know if they replaced it or just fixed the motor. But I DO know that they wanted to know if we would drive the equipment down to their shop in Tampa, so that they would not have to come up to Middle Georgia and get it. This seemed odd to us.
Leighlee
08-27-2008, 02:18 PM
My lab manager wanted me to also ask if chlorine has anything to do with alloy breakdown?
OpticLabRat
08-27-2008, 06:43 PM
I am sorry I don't know if they replaced it or just fixed the motor. But I DO know that they wanted to know if we would drive the equipment down to their shop in Tampa, so that they would not have to come up to Middle Georgia and get it. This seemed odd to us.

HMMM....Maybe they dont have a tech available soon.
If you are under warranty, I would definately get them to replace the motor.

I am not affiliated with Optek in any way but I used some of their equipment and loved it. I am only about 20 miles from them and have recommended some of my local friends to them. I really have never heard of any problems with thier equipment.

Chlorine?
Ive only used it in swimming pools, what are you using it for?
Leighlee
08-28-2008, 10:10 AM
HMMM....Maybe they dont have a tech available soon.
If you are under warranty, I would definately get them to replace the motor.

I am not affiliated with Optek in any way but I used some of their equipment and loved it. I am only about 20 miles from them and have recommended some of my local friends to them. I really have never heard of any problems with thier equipment.

Chlorine?
Ive only used it in swimming pools, what are you using it for?

I will find out, but thanks for your help!